Data Protection & Privacy Guidelines
Urban Box Storage (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of our customers, website visitors, and users of our storage services. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, contact us, or use our services.
1. Information We Collect
We may collect the following types of information:
A) Personal Information
Full name
Email address
Phone number
Address
Emirates ID or passport copy (if required for contract)
Payment information (processed securely through third-party providers)
B) Service-Related Information
Storage unit size and rental details
Contract duration
Billing history
Access logs (if applicable for security systems)
C) Technical Information
IP address
Browser type
Device information
Cookies and usage data collected through our website
2. How We Use Your Information
We use the collected information for the following purposes:
To create and manage your storage unit rental
To contact you regarding your bookings, payments, and service updates
To respond to inquiries and customer support requests
To improve our website performance and user experience
For billing, invoicing, and administrative purposes
For security, fraud prevention, and legal compliance
To send promotional offers or updates (only if you opt-in)
3. Sharing & Disclosure of Information
We do not sell or rent your personal information.
We may share information with:
Third-party service providers (payment gateways, IT support, SMS/email verification tools)
Government authorities if required by law
Security partners for site surveillance or access control
Business partners assisting in operational processes (e.g., movers, delivery services — only with your approval)
All service providers are required to protect your data and use it only for authorized purposes.
4. Data Security
We implement strict security measures to protect your personal information, including:
Encrypted data transmission
Secure servers and firewalls
Controlled access to customer data
Regular monitoring of security systems
While we take strong precautions, no method of transmission over the internet is 100% secure.
5. Cookies & Tracking Technologies
Our website may use cookies to:
Improve functionality
Enhance your browsing experience
Analyze website traffic
Personalize content and marketing
You can manage or disable cookies through your browser settings.
6. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Request corrections
Request deletion (where legally permissible)
Opt-out of marketing communications
Withdraw consent for data processing
Request a copy of your stored data
To exercise your rights, contact us at:
📧 info@urbanstoragedxb.com
7. Data Retention
We retain your information only for as long as necessary:
To fulfill our contractual obligations
To comply with legal requirements
To maintain financial and administrative records
After this period, your data will be securely deleted.
8. Third-Party Links
Our website may include links to external websites.
We are not responsible for the privacy practices or content of third-party sites.
9. Storage Facility Security
For safety and security:
Access may be monitored through CCTV
Logs may be recorded for entrance/exit
Only authorized individuals may access the facility