1. Information We Collect

We may collect the following types of information:

A) Personal Information

• Full name

• Email address

• Phone number

• Address

• Emirates ID or passport copy (if required for contract)

• Payment information (processed securely through third-party providers)

B) Service-Related Information

• Storage unit size and rental details

• Contract duration

• Billing history

• Access logs (if applicable for security systems)

C) Technical Information

• IP address

• Browser type

• Device information

• Cookies and usage data collected through our website

2. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your storage unit rental

• To contact you regarding your bookings, payments, and service updates

• To respond to inquiries and customer support requests

• To improve our website performance and user experience

• For billing, invoicing, and administrative purposes

• For security, fraud prevention, and legal compliance

• To send promotional offers or updates (only if you opt-in)

3. Sharing & Disclosure of Information

We do not sell or rent your personal information.
We may share information with:

• Third-party service providers (payment gateways, IT support, SMS/email verification tools)

• Government authorities if required by law

• Security partners for site surveillance or access control

• Business partners assisting in operational processes (e.g., movers, delivery services — only with your approval)

All service providers are required to protect your data and use it only for authorized purposes.

4. Data Security

We implement strict security measures to protect your personal information, including:

• Encrypted data transmission

• Secure servers and firewalls

• Controlled access to customer data

• Regular monitoring of security systems

While we take strong precautions, no method of transmission over the internet is 100% secure.

5. Cookies & Tracking Technologies

Our website may use cookies to:

• Improve functionality

• Enhance your browsing experience

• Analyze website traffic

• Personalize content and marketing

You can manage or disable cookies through your browser settings.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request corrections

• Request deletion (where legally permissible)

• Opt-out of marketing communications

• Withdraw consent for data processing

• Request a copy of your stored data

To exercise your rights, contact us at:
📧 info@urbanstoragedxb.com

7. Data Retention

We retain your information only for as long as necessary:

• To fulfill our contractual obligations

• To comply with legal requirements

• To maintain financial and administrative records

After this period, your data will be securely deleted.

8. Third-Party Links

Our website may include links to external websites.
We are not responsible for the privacy practices or content of third-party sites.

9. Storage Facility Security

For safety and security:

• Access may be monitored through CCTV

• Logs may be recorded for entrance/exit

• Only authorized individuals may access the facility

This information is used solely for security purposes.

10. Changes to This Privacy Policy

We may update this policy periodically.
The latest version will always be available on our website with the updated date.

11. Contact Us

For questions, clarifications, or privacy requests, please contact:

Urban Box Storage Management LLC
📍 DIP 2, Dubai, United Arab Emirates
📧 info@urbanstoragedxb.com